View conversations and flag weak answers
Browse chats, search, filter, and mark ones that need improvement.
Conversations lists every chat for the selected website. Open a row to read the full thread. Search filters the list by preview text. Needs better answer shows only flagged threads.
Check Needs a better answer on a conversation when the bot missed something. Use that list as a punch-list: add a Knowledge entry or fix the page, then recrawl.
If conversation history is not on the current plan, the page is locked and names the plan that includes it. While a trial or paid plan is active, history is included on current plans.
Threads are per website. Switch website in the header to see another site’s chats.