Add answers yourself
FAQs, policies, and anything we should not have to guess.
On Knowledge, use Add knowledge manually for FAQs, return policies, shipping rules, or phrasing you want word-for-word. Title defaults to “FAQ”; change it to whatever you will recognise later.
Text must be at least 20 characters of real content. Empty or tiny snippets are rejected.
Each entry can be opened, edited, or deleted on its own. Answers you typed yourself survive re-reads; pages we read are refreshed when a read completes.
Use this for answers that are not on a public page, or for a page we cannot reach (login walls, PDFs). If it *is* on a public page, prefer a crawl so the bot also gets the link to share.
The list is paged. Saved-answer counts also appear on Dashboard.