Cancel or resume a subscription
What happens to the chatbot when you cancel.
Canceling a paid card subscription keeps access until the end of the current billing period. After that there is no active plan until you resubscribe — the snippet may still load, but chats will not be served.
Canceling during a free trial is different: you keep access until the trial ends, the card is not charged, and afterward the account has no active plan.
Before the period actually ends, use Resume subscription (or Resume trial conversion during a trial) to undo the scheduled cancellation.
Manage billing updates invoices and payment methods on the card subscription.
M-Pesa access simply ends when the prepaid window ends unless you top up.