Request limits and what happens at the cap
How visitor messages count, where to watch usage, and how to continue.
Each visitor message that we answer counts as one request against the account’s monthly cap (shared across your websites). The cap is on the plan card and on Dashboard / Billing as used / remaining.
When the cap is reached, new chats cannot be answered until the billing period resets or you upgrade. The chatbot stays visible; the visitor sees an error that the limit was reached.
Usage is account-wide, not per website. Two busy websites on one Pro account share one pool.
If you are hitting the cap early, upgrade on Billing, or reduce duplicate test chats while you are installing.