Starting a free trial vs. picking a plan
What a free trial requires, what each plan unlocks, and how it converts.
Each account can start one free trial. Current length, chat allowance, and website limit are shown on the live plan cards on the Pricing page and again at checkout — we do not freeze those numbers in this article because they can change.
The trial uses a card: you choose the paid plan you want to continue on, add a card, and get full access to that plan for the trial window. Near the end we email a trial-ending reminder. If you do not cancel, it converts automatically to a paid subscription at that plan’s normal price.
If this account already used its trial, the public pricing grid hides the trial card and Billing takes you straight to paid checkout.
Paid plans (Starter, Pro, Business) differ by monthly chat cap, how many websites you can connect, how often we re-read your pages, team seats, and whether you can export transcripts. Open Billing or the Pricing page for the live numbers. All current paid plans include conversation history and widget customization; transcript export starts on Pro; extra team seats start on Business.
Prefer not to use a card? M-Pesa is available as prepaid access for Kenya on the Billing page. Access lasts for the period you pay, then you top up again from Billing.
The Dashboard sidebar shows chats used vs the cap for the current billing period. When the cap is reached, new visitor chats show an error until the period resets or you upgrade — your knowledge and snippet stay in place.