Customize how your chatbot looks and talks

Customize your website chatbot: name, greeting, three colours, Day or Night, position, tone, reply length, and persona.

Choose three colours for your chatbot, then select a light or dark background. The preview updates as you make changes, and your saved settings are applied to the chatbot on your website.

Open Widget. Settings apply to the website currently selected. If no website is connected, connect one first.

Widget customization controls how the chatbot looks:

Bot name (up to 40 characters) — shown in the header.
Greeting text (up to 200 characters) — this is the first message visitors see when they open the widget on your website. Save, then refresh a live page to confirm it.
Primary colour — launcher button, header, and send button. Use the colour picker or type a 6-digit hex code. Restore default returns to QaribuBot gold (#F9C904).
Secondary colour — visitor message bubbles and supporting buttons such as Call. Restore default returns to QaribuBot teal (#54B7B6).
Accent colour — links, the focus ring around the message box, and small highlights. Restore default returns to QaribuBot teal (#54B7B6).
Appearance — Day (white chat background) or Night (black chat background). This is your choice for this website; it does not follow the visitor’s device theme.
Position — bottom right or bottom left.

The widget picks light or dark text on each colour so labels stay readable. If a colour would make links hard to read, you will see a warning suggesting a darker or lighter accent.

Widget settings control how the chatbot talks:

Tone — Friendly, Professional, or Formal. This changes how answers are phrased, not the facts.
Reply length — Short (about 1–2 sentences) or Medium (about 2–4).
Persona / instructions (up to 240 characters) — extra voice notes, e.g. “We are a clinic in Westlands; be calm and clear.” Instructions that try to override safety are ignored.

The Live preview updates as you type, before you save — including colours and Day or Night.

Click Save widget. Changes go live on your site within a few seconds; visitors do not need to keep refreshing forever, though a normal refresh picks up the new look immediately.

If widget customization is not on your plan, the form is locked and the page names the plan that includes it. Current paid plans include this; a lapsed or unpaid account does not.

Install status is repeated at the bottom of this page so you can see whether the snippet has checked in.